Remote Call Forwarding Capabilities

[Resintel]

Hello Gents,

My client has an office in Washington DC and NYC. I'm working in the NYC office which has the following:

- Partner ACS R6 (3 Verizon circuits x 3 Extensions)
- Partner Messaging R7 (2-Port)

They wish to forward calls from NYC to DC when no one is in the NYC office. My questions is two-fold.

1. I know how to program remote call FWD. But can I program a feature button @ one extension to globally forward all calls or must I program a feature button @ each telephone to enable and disable.

2. I'm aware the client will need additional circuits. But if they insist on enabling remote call fwd - a call comes into NYC and is forwarded to DC, what happens to the additional calls that follow if additional circuits aren't available to facilitate the remote call FWD? Do they just drop?

Thanks in advance.

 

[Dexman]

Would Centrex service be a doable option for both locations?

 

[Dexman]

Oops...I meant Call Forwarding service.

 

[TouchToneTommy]

Dexman has the best solution, by adding remotely accessable varible call forwarding to the main line, you can forward all calls to the other office, and even do it FROM the other office.

If you really have to have the Partner do it, you would specify ONE extension to COVER the lines, in #208, and then forward that extension. I believe the 2rd line would ring with no answer, if there was already one line being forwarded outside, until either the caller got tired and hung up, or the current call disconnects and a line become available for forwarding.

You would probably want a EVEN number of lines, to accomodate lines in and lines out.

 

[Resintel]

Thanks for the feedback