We have an issue where 2 of our 20 remote India agents are receiving delayed audio when a call comes in. It is only these 2 agents all the time and no one else has been affected. All the agents are using hard phones that connect via an MPLS back to one of our USA locations. Has anyone else experienced an issue like this?
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Remote agents receiving audio delay
- Thread starter Cuddy15
- Start date
wildcard100001
Technical User
I'd check their firmware version and port duplex settings to start with..
Wildcard
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