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Remote agents receiving audio delay

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Cuddy15

MIS
Apr 9, 2008
23
US
We have an issue where 2 of our 20 remote India agents are receiving delayed audio when a call comes in. It is only these 2 agents all the time and no one else has been affected. All the agents are using hard phones that connect via an MPLS back to one of our USA locations. Has anyone else experienced an issue like this?
 
I'd check their firmware version and port duplex settings to start with..

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