We are currently running CS1000 RLS 4.5 with SCCS 5.0 software. I have been tasked to come up with a solution to track/report on a remote SCCS agent. My PBX vendor suggested that the best possible way to establish the agent would be to place a small 221 Contivity box (to establish a tunnel) at the agent's location (home) with an IP phone. Has anyone ever done this? If so, were you able to successfully report on their calls (incoming and outgoing) using OTM & SCCS? What were the Pros & Cons? Secondly, what are some other viable cost effective solutions that might work?