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Remote Agent Observe - Skillsets

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bigindian65

bigindian65

Technical User
Dec 27, 2006
4,597
US
Anyone using RAO? The RSM populates Agt ID and Position ID to the card fine. How does the Skillset populate? I have a list of 5 digit numbers under the Skillset drop down, do I have to figure out which Skillset names these are? I have not checked the VxWorks code yet. I do not know how a skillset is associated with a number or tag, other than CDN, default ACDN.
 
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