Remote Admin w/ACS R5

[dplotts]

I'm trying to dial in with the remote admin software for our Partner ACS R5. I have the modem plugged into my 18D phone and I followed the directions for direct dialing of the extension that are on Avaya's website.

When I dial in I get "connected at 14400" then I get an error message "Session initalitaion with the Partner system has failed"

What does that mean?

Thanks

 

[itpphoneguy]

Hi dplotts,
That means the modems aren't talking. Check your connection settings. The other possible cause is high line noise (high errors) or a flakey card or vm unit. I have no systems I can't connect to now, so the software works.
Go on the intercom on the phone and turn the mic off. Turn the volume up and hit "1" to break the tone. Listen to see how much system noise there is. Also, try to program a port for intercom selection first, plug directly into the system and try it there.
-Chris