Remote Access 3

[DaveThePhoneDoctor]

Partner ACS: What is the best way for me to remote access my Partner ACS systems. Can I interface Parnter with a P.C. via the RS232 port then access the P.C. via the web and PC Anywhere for system maint?

One for them has a bag full of floppy disks. This might be for call accounting.

I would like to be able to ad, change etc. without having to make a site visit.

Dave,
The Phone Doctor
Las Vegas, NV USA

"You're Never Alone When You're Near A Phone!"

...Lily Tomlin
a/k/a "Ernestine

 

[TyValentine]

You need the ACS Remote Access Backup restore card in the Processor... second you need to go onto Avaya's website and download the PC Administration Software for PARTNER ACS.

 

[1864]

http://support.avaya.com/japple/css...eID=194851&temp.bucketID=108025&PAGE=Document

 

[DaveThePhoneDoctor]

Yes, This system has the BU/R card. Thanks for the link. I will DL it today.

Dave,
The Phone Doctor
Las Vegas, NV USA

"You're Never Alone When You're Near A Phone!"

...Lily Tomlin
a/k/a "Ernestine

 

[TyValentine]

Hey Dave,

There are two different cards you can use in the processor... The first is just an ACS Backup/Restore PC card (That's all it does is just backup and restore) and the second is The ACS Remote Access Backup/Restore card (this card does remote access, Backup restore, and will upgrade a 3.0 or higher to rls 6.0) You must make sure the Card is the Partner REMOTE ACCESS PC CARD..

Ty

 

[DaveThePhoneDoctor]

Yes, I ma here at the site and it says "Remote Access PC Card". It is in PC Card Slot 2.

Can I pull this card and put it in "Hot".

Dave,
The Phone Doctor
Las Vegas, NV USA

"You're Never Alone When You're Near A Phone!"

...Lily Tomlin
a/k/a "Ernestine

 

[DaveThePhoneDoctor]

What type of interface do I use from the Partner to the PC?

Dave,
The Phone Doctor
Las Vegas, NV USA

"You're Never Alone When You're Near A Phone!"

...Lily Tomlin
a/k/a "Ernestine

 

[TyValentine]

No DO NOT PUT IT IN HOT...

You can plug your computer right into the admin port on the front of the processor...

Ty

 

[Dexman]

Ty is right. The Partner ACS components are not hot swappable. If a PC card or a module has to be changed, it's a good idea to do a back up before shutting down power and pulling stuff out.

 

[DaveThePhoneDoctor]

Thanks. I found the software to DL for RA and the manual from Avaya Support for dial in access via local or remote using the AA to access the Ext-76.

I am going to set it up tonight and try it out.

Dave,
The Phone Doctor
Las Vegas, NV USA

"You're Never Alone When You're Near A Phone!"

...Lily Tomlin
a/k/a "Ernestine