Remote access to merlin magix r4.0 v7.0 3

[NSupporttech]

I am having a problem when using operator assisted x-fer to the system modem. x-fer *10.
Nine out of ten times I have to keep my analog station off-hook and usually it disconnects if I hang up the analog set after my modem goes silent.
My settings for my remote connection are:
Internal- Dial string *10
External- Not enabled
Manual- Enabled
The options header has setting options, do I need to change anything there?

 

[merlinman]

Are you connecting "IN HOUSE" with WINSPM on a Single Line Extension?

 

[NSupporttech]

I am connecting to a remote site using Winspam using an analog port.

 

[merlinman]

Going to "Settings", "Configure TAPI", will walk you through making sure your modem is set up correctly.

What type of lines are you calling in/out on?

I switched over to VOIP for both of my lines, but had to go get a real copper one just for my WINSPM work. That is, the VOIP was extremely problematic when it came to the slow modem speed that WINSPM needs.

 

[NSupporttech]

I am using a PRI outbound line pool. It works fine for remote programming my Norstar equipment.
Sometimes if I wait long enough and hang up it lets me stay connected but most of the time I have to keep my analog set off-hook and try to be very quiet as it will disconnect from any external noise.
Thanks for help.

 

[merlinman]

Well, this is not good, it sounds like you are not gaining full connectivity at the other end.

As far as being very quiet, perhaps you would want to unplug the handset.

But none of this makes sense.

What hardware are you using?

Laptop - Internal Modem - External Modem?

 

[memphisribs]

What works for me: Use the phone jack in your modem or use an adapter that joins two devices to one line, put your modem connection in one side and analog telephone in the other side.
Start WinSPM and connect via the connection type manual (assisted transfer).
After touching connect, select the modem you are using from the pull-down.
DO NOT follow the instructions in the next box.
Instead call your customer and ask to be transferred to *10, wait until you hear the modem tone in your handset, click OK. Wait again until you hear a faint click( like someone picking up on an extension), then with your finger, press down on the switch-hook to remove the single line phone from the connection, then without releasing the switch-hook carefully place the handset back on the phone. While you were doing all this you will hear (via the modem’s speaker) the modems handshake, once handshaking is complete the noise will go away, and the password box will appear.
I use this method everyday and almost never have a failure to communicate. Unless the modem in the called switch is hosed (you will not here a clear modem tone), which means the customer must power cycle the switch to completely reset the modem. Other failures usually relate to line problems, mostly T-1 PRI lines that don’t want to pass analog data. (Usually a clocking error somewhere, but it can be the service provider’s circuit, and then they need to stress test and correct the errors) The symptoms are what I call runaway data, keep your eye on the little box next to the abort button in WinSPM, and the screens in SPM jump around and even go into different languages, at that point disconnect, it isn’t going to get better and may even cause a worse problem.
Good Luck!

42 years in the business and counting.