Remote access permissions

[wmg]

Hello!

We have a situation where a handful of SMS Administrators do not have permissions to see the 'Remote Tools' option in the SMS Admin console. These users are in the same groups as all the other users who can see these options.

Has anyone seen that before?

Thanks
wmg

We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true. [Robert Wilensky, 1997]

 

[snyderj]

For remote control to work:

The user requesting a remote session must be a member of a group (or explicitly added) that has Use Remote Tools permissions on collections. This can be added or verified through SMS admin console.

- AND -

For remote control to work for NT / W2K:

The user must be a member of a group (or explicitly added) that has local admin rights on the PCs.

- OR -

The user must be a member of a group (or explicitly added) that is either in the permitted viewers list (Remote Tools Client Agent / Properties / Security tab)