Remote Access - cannot ping workstations only printers. 1

[ChuckMGA]

I'm trying to setup a remote access number that will allow users to dial into our office network to retrieve files or control a PC from home. I followed Avaya's "Job Aid" (

http://support.avaya.com/elmodocs2/ip_office/jobaids/016_remote_access.pdf),

but when I dial the connection I can only ping the printers (HP 2200) on our network and our IP403. What am I missing?

1) User is setup.
2) RAS entry is setup.
3) Incoming call route is setup (Bearer Capability set to: Any).
4) DHCP mode is: Dialin.
5) Remote PC is set to obtain IP address automatically.
6) Remote PC is running XP pro.

 

[MrIPO]

Have you configured the LM Host file ??? This could be your issue that names are not being resolved correctly

Hope this helps

 

[mikeduncan]

Are you pinging the PC's and Printers by name or IP Address?

If you cant ping by name then obviously a name resolution issue (DNS, NetBIOS, WINS etc). If you cant ping by IP address then it is probably a routing issue, seems odd that you could ping printers and not PC's though.

 

[IPGuru]

check that the default gateway on the pc's is set to the IP Address on the IPO

 

[ChuckMGA]

IPGuru,

Thanks for the advice. That is part of the problem. I was able to ping the PC I wanted to control when I changed the default gateway. The problem with that solution is, our IP 403 is not our internet gateway. We have a firewall appliance we use to connect to the internet. If I change the default gateway of the PC I loose my interent connection.

Your response got me thinking a little more, and I also tried keeping the firewall appliance as the default gateway and changing the subnet mask of the remote PC. I was still able to ping the remote PC thru my dial-up connection and keep my internet connection, but I lost connectivity with other PC's on my network (most importantly my file server). What I'm going to try now is to change the subnet mask of my firewall appliance. This will hopefully let me communicate thru my dial-up connection, keep my internet connection and keep connectivity on my network. Does this sound reasonable, or am I missing anything? We have a small LAN, so I've never had to mess with subnets. Does anyone see any problems with this setup?

 

[IPGuru]

Simple solution - set the IPO as your drfault gateway then ad a route into the IPO to send all non private trafic to the internet

Ip Route <blank>
Mask <blank>
Gateway - <firewall Address>
destination Lan1

you can also achieve similar results on the PC from the command prompt using Route but that requires configuration on each PC

 

[ChuckMGA]

IPGuru,

Perfect solution! I didn't think to route traffic thru the IPO like that. It works great! Thanks.