As will become apparent, I am a bit of a comms ignoramus!
We used to support our own customers by dialling into their server and either addressing their directory structure directly or use PC Anywhere – i.e. using standard telephone network at each end. Also, in the past, we would have suggested that their individual users connect in the same way on the rare occasions they wanted remote access.
However, we have gone broadband and so have most customers. What do we do to effect connections to their servers. Do we need to address them specifically somehow (e.g. IP address) and what security issues would we have to address. Taking the simple case where I have broadband at home and broadband at office, how would I go about connecting?
Thanks in advance.
We used to support our own customers by dialling into their server and either addressing their directory structure directly or use PC Anywhere – i.e. using standard telephone network at each end. Also, in the past, we would have suggested that their individual users connect in the same way on the rare occasions they wanted remote access.
However, we have gone broadband and so have most customers. What do we do to effect connections to their servers. Do we need to address them specifically somehow (e.g. IP address) and what security issues would we have to address. Taking the simple case where I have broadband at home and broadband at office, how would I go about connecting?
Thanks in advance.