Remote 9115

[bluerigsby]

Hi ,
I'm considering trialling a remote 9115 for use to operate a 3905 agent phone under the control of Symposium.
At this time I can only consider using it in PSTN only mode due to QOS issues on my LAN. I expect to see a 10 second call set-up delay this way !

Can anyone tell me if in PSTN only mode & set to dial on demand,does the RLC spoof the agents logged in status whilst the 9115 is offline (after the agent hangs-up after loggiong on). Or does an agent need to be using ONLine mode all the time to stay logged on to Symposium.

 

[johnpoole]

the agent must use the online mode at all times, your building a kill zone. ACD requires so much bandwidth that i would never put that one together. have you seen the mck card yet.. takes acd agents out of the office. we have got almost a thousand working at one of our customers behind a symposium.

john poole
bellsouth business
columbia,sc