Remedy CTI Integration

[tjaartv]

Has anyone done computer telephony integration with Remedy ARS? We are going to collect the ticket number on the telephone system (Avaya) and need to automatically bring up the customer details. I have a lot of experience with CTI, but none with Remedy and would like a clue as what the best method will be to pass the ticket number to remedy.

Any help would be much appreciated.

 

[TTManni]

Hi, have you able to find out how to send data to Remedy yet? I am interested to find out what you have discover?

 

[tjaartv]

I have found a paper stating that DDE can be used. I have not tested it though.