Released Item on Purchase Order not allowing me to cancel

[dhv919401]

On a purchase order all the items are received except one item. The line item status is released. I want to cancel this purchase order line item. When I enter the quanity in the canceled qty and save it, it saves the PO. But it is not retaining the changes and canceling that item. How do I resolve this? As all the items are recived and the vendor is supposed to be paid, except the item in question is not letting me cancel it.
Any help would be appreciated.
Thank you,


dhv919401

 

[stef315]

Has it been partially received?

Are you using PO Approvals?

Where are you cancelling? On the PO or in the Edit Purchase Order window?

 

[dhv919401]

This item is entered by mistake. But this is Released. So when I go to Edit Purchase Order Window and change the status to either Closed or Change Oreder, it gives an error This item is Released and cannot the change the status. If I go to Purchase Order Docs - Type my PO and try to change the Canceled qty from 0 to 8(which I want to cancel) it changes it. I will save it and re-display the PO, the changes are not saved.

 

[stef315]

When you go to Edit Purchase Order window are you trying to Close the entire PO? You should be able to (in that window) change the individual line to Cancelled then it will automatically set the PO to Received and it will be effectively closed.

 

[dhv919401]

The problem is it is not letteing me close or receive that particular line item for some reason. I cannot cancel the line item also. I know all the normal procedures. This is for sure abnormal.

 

[barbola]

You might want to reconcile the PO if you think something abnormal happened.

When you use Edit PO and enter the cancelled quantity for the line item, the line status should change from "Released" to "Change Order".

 

[stef315]

Oh yeah, good idea. Totally forgot about that.

If you use PO Commitments you may want to turn it off then back on again after reconciling. Reconciling POs causes it to drop some POs. You can either make a change to a PO and save it then change back and save to make the Commitment amount correct again; or, if you reconcile all POs I find it easier to just turn the whole thing off and on to force it to recalculate all commitments.

 

[dhv919401]

I tried to reconcile this PO alone and tried. Nothing changed. We do not use PO Commitments. There is a KB article that says that if the unit of measure or the price schedule changes after you enter an item on a PO, this is what happens, when you try to cancel it. The solution suggested is to change it the way it is set up originally. But this item is a non-inventory item.

 

[stef315]

Was the default decimal places for non-inventory items changed?

 

[PTina]

This happened to us a few weeks ago.

I think what I did was change the status from released to change order, then process that. The go back to Edit Purchase Order and this time it accepted the change.

 

[dhv919401]

Hi PTina,
It will not let me change the status of that line item at all. That is the problem I am having. Any other suggestions please??