Relative Links from Browser

[mrsnrub]

Hello all,
I have a PDF file that contains relative links to another PDF file and both have been published on our company Intranet.

The relative link is of the form:

../../Folder1/Folder2/myPDF.pdf

The links seemed to be working fine at our office here when I tested this, but I have been advised by personnel at our other office that they are receiving a 'General Error' that reads:

General Error   
file:///C|/Documents%20and%20Settings/System%20User/Local%20Settings/Temporary%20Internet%20Files/Folder1/Folder2/myPDF.pdf

This appears to me as if the PDF file is looking for the relatively linked PDF in the Temporary Internet Files directory. I would like to keep the links relative, but am not sure why this is happening.

Can anyone shed some light on this problem?

Thanks in advance.

 

[fizzak]

Is this on a shared WAN drive somewhere?
Are they opening the pdfs from Internet Explorer?

 

[mrsnrub]

Thanks for the reply.
Yes, its on a shared WAN (server at their site).
And yes, they are opening the PDFs using IE.
The links were created using Acrobat 5.

 

[fizzak]

Just a guess and I only have Acro 6

BUT,

When you add the links in the pdf you are setting them to Open Web Page right? After you enter the file path, hit OK then double click on the that same link with the link tool still selected and hit the actions tab. Mine always defaults to "Go to a page in this Document".
Set this to Open a Webpage.

 

[mrsnrub]

Thank you for your reply.
It turns out that the users that were having difficulties at our other site did not have Acrobat Reader set to open PDFs inside the browser. When following the PDF link from the web page it opened the file in the Reader itself rather than the browser. This resulted in the PDF file being stored in a Temporary Internet Files location, thus not being able to find the relative link.

Thanks for the assistance with this problem.