Reinstall of Arcserve 2000

[burp2001]

Hi,

due to hard needed Harddisk space on the c-partition we wanted to remove Arcserve 2000 from the c and move it to the d drive ( where we have plenty of hdd space ).

so i have remove Arcserve 2000 from the Add/Remove Programs options, then removed the CA_LIC and the Computerasociates directory and wanted to reinstall it on the d partition.

But every time when i try to install it, it stops at the end with a message that the setup is NOT complete, but does not give me any error messages.

i have searched on the harddrive and found that the installation creates a Log :

=== Logging started: 21-4-2003 21:40:05 ===
Action start 21:40:05: INSTALL.
Action start 21:40:05: LaunchConditions.
Action ended 21:40:05: LaunchConditions. Return value 1.
Action start 21:40:05: SetupInitialization.
Info 2898.Tahoma8, Tahoma, 0
Info 2898.TahomaBold10, Tahoma, 0
Action 21:40:05: SetupInitialization. Dialog created
Action ended 21:40:05: SetupInitialization. Return value 1.
Action start 21:40:05: FindRelatedProducts.
Action ended 21:40:05: FindRelatedProducts. Return value 1.
Action start 21:40:05: ValidateProductID.
Action ended 21:40:05: ValidateProductID. Return value 1.
Action start 21:40:05: CostInitialize.
Action ended 21:40:05: CostInitialize. Return value 1.
Action start 21:40:05: FileCost.
Action ended 21:40:05: FileCost. Return value 1.
Action start 21:40:05: IsolateComponents.
Action ended 21:40:05: IsolateComponents. Return value 1.
Action start 21:40:05: CallAllowInstall.
AllowInstall() - Started
GetSetupInformation() from D:\install\Applications\Arcserve2000\Advanced Edition Software\Advanced Edition\Arcserve200Adv\ARCSERVE.ICF
- Manager =
- Server =
- Admin =
DEBUG: Error 2769: Custom Action CallAllowInstall did not close 5 MSIHANDLEs.
Internal Error 2769. CallAllowInstall, 5
Action ended 21:40:06: CallAllowInstall. Return value 1.
Action start 21:40:06: CostFinalize.
Action ended 21:40:06: CostFinalize. Return value 1.
Action start 21:40:06: MigrateFeatureStates.
Action ended 21:40:06: MigrateFeatureStates. Return value 0.
Action start 21:40:06: InstallWelcome.
Action 21:40:06: InstallWelcome. Dialog created
Info 2898.MSSansBold8, Tahoma, 0
Action 21:40:14: LicenseAgreement. Dialog created
Action 21:40:17: CustomerInformation. Dialog created
Action 21:43:07: SetupType. Dialog created
Action 21:43:08: InstallChangeFolder. Dialog created
Action 21:43:12: SetupType. Dialog created
Action 21:43:14: CustomSetup. Dialog created
Action 21:43:54: InstallChangeFolder. Dialog created
Action 21:43:59: SelectDatabase. Dialog created
Action start 21:44:01: CallSetARCserveDatabaseType.
Action ended 21:44:02: CallSetARCserveDatabaseType. Return value 1.
Action 21:44:02: ReadyToInstall. Dialog created
Action start 21:44:03: CallPreInstall.
Action ended 21:44:04: CallPreInstall. Return value 1.
Action ended 21:44:04: InstallWelcome. Return value 1.
Action start 21:44:04: SetupProgress.
Action 21:44:04: SetupProgress. Dialog created
Action ended 21:44:04: SetupProgress. Return value 1.
Action start 21:44:04: ExecuteAction.
Action ended 21:44:04: ExecuteAction. Return value 3.
Action start 21:44:04: SetupCompleteError.
Action 21:44:04: SetupCompleteError. Dialog created
Action start 21:44:07: CloseSetupWindow.
Action ended 21:44:07: CloseSetupWindow. Return value 1.
Action ended 21:44:07: SetupCompleteError. Return value 2.
Action ended 21:44:07: INSTALL. Return value 3.
Action ended 21:44:07: CloseSetupWindow. Return value 0.
=== Logging stopped: 21-4-2003 21:44:07 ===
MSI (c) (C4:BC): Product: ARCserve 2000 -- Installation operation failed.

this is that log,

does someone have any idea ?
Little summary of what we use :

Arcserve 2000 Advanced Edition
HP Ultrium LTO drive
Windows 2000 Server
Compaq ML 370 G2+ (Dual CPU)

MANY thanks in advanced!!