***referencing a thread*** Changing Reason Code status and resetting

[CallCenterChris]

thread959-1592401

Changing Reason Code status and resetting "Time in State" timer

Is there any other way to go from one NOT READY reason code to another and have the "Time in State" counter reset on the real time display without having to go back into an idle state or logging off?

I understand that you can just hit the Activity Code key on the phone, enter the new code, then hit the key again but it is not resetting our "Time in State" counter.

Example - Agent is in 5 mins ACW and then goes to "Break" the "Time in State" counter keeps counting from 5 minutes instead of starting back at zero.

Thanks for your help!

 

[Vaktolteny]

This is a non-existing feature. (requested by the customers for ages)
The time in state will not change until the state of the phoneset is not changed.