Reducing the amount of storage on my loggers

[mikeyb123]

Next question.....

How can I reduce the amount of storage on a logger?

I wish to only hold 2 days worth of calls on a specific logger before it gets overwritten.

Any ideas?


FYI 8.9 total enviroment


It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[DancingDave]

You could lock a whole load of calls, which would effectively reduce available disk space.

Why would you want to have less storage though?

DD

 

[mikeyb123]

for compliance/data protection basically

as always no one thought of this when it was installed....

never time to do it right - always time to do it over......

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[AlmostMe]

We had a similar request from a customer that was never implemented but they legally had to delete calls that were of a certain age. We had two proposals, one as above was to create heaps of 'unreal' recordings using a vox trigger to fill the hard drive space, the other was to reduce the size of available hard drive available for recording but not sure if Nice were able to provide config files to do this.

 

[tishimself]

For 8.X versions I believe they have a tool called Nice Selective Retention which deletes based on specified criteria. It can be set to run on a schedule. Not sure it there is something for Perform as yet. Otherwise the Logger would need to be reconfigured to think it has less storage. That cannot be done without Nice Support because there is a checksum on the Logger config files.

 

[DancingDave]

If you have NiceUniverse you can partition the logger into QA and non-QA calls. You would then set a schedule to set all calls to be QA'd to fill up the QA partition and then disable the schedule.

This would leave you with a smaller partition for non-QA calls. Older versions required the logger to be brought down, however, I believe later versions let you partition on the fly.

Hope this helps

DD

 

[denazn]

NSR is a "custom" utility as far as I know...it's been a custom project at all the sites I've seen. However, NSR is a utility built more for Storage Center rather than for the loggers itself. I don't believe it deletes the call off the logger. It does however, remove the call record, so you can't search it by agent. (however, you can search it by channel if you are doing station side. If you are doing trunk side, it would be extremely difficult to find without the trunk/timeslot info, so it would be pretty much as good as gone)

You can update the kept space on the loggers as well, but you will need to take into account any changes in call volume. A change in call volume could increase/decrease your retention...

A combination of NSR and reducing the amount of disk space on the logger is probably your best bet. However, both will cost $$$$.

 

[DancingDave]

MIke, did you ever get a solution for this?

DD

 

[mikeyb123]

Yes,

Nice professional services can offer 2 solutions

1) delete after x days - logger only deletion
2) delete after x days once the call has been archived.

As we work for a tight ar*ed company we are picking the 1st option.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.