Reducing inbound CLID Digits to a specific set 1

[Mnavickas]

Is there a way to "clip" the amount of digits displaying on an inbound call to a specific 9611 set?
Customer has calls come into a VmPro, collect specific digits input by caller then transfer to a Hunt Group.
The Supervisor (9611) occasionally answers these calls and uses the collected digits to access Customers records.
With the Caller ID first it only shows 1 or 2 of those digits on the display.
This is working fine on the Agents, they are using 1608's.

 

[Gunnaro]

Indeed you can, and as always there are many roads to Rome..

1)
Start by creating a module, let's call it "Reduction".
Put in a Generic Action> String Manipulation // $CLI // $CLI // From Right // <number of digits to display> (7 maybe?)
Then make a Transfer Action to wherever you want it to go.

Alternatives:
- You could have the above mentioned Generic put in any existing module
- Make a trigger for the supervisor, so that the numbers are untouched when he's not taking calls.
(You need to use Conditions or other means of triggering action for this)

2)
If the CLI stripping annoys the agents, you can make it a bit different:
Generic Action> String Manipulation // $CLI // $CP0// From Right // <number of digits to display>
Transfer Action> Specific tab> Description: $CP0
Makes it show up in the top field of the display

3)
You could try to just put $CLI in the Description field, maybe it's enough.. Don't know how long your CLI's are.
(This is not what you asked for, but it could very well be the easiest solution to your problem)

Kind regards

Gunnar
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