reduce delay after dialing number 2

[jeepguy267]

I would like to reduce the delay after dialing a telephone number for the system to place the call. I am on analog pots lines and a Small Office ed.

I understand the IP office is waiting to see if I will add any other digits before deciding what to do with the entry. So I understand that there needs to be a pause of some sort, but would like to cut it down from 4 to maybe 2 seconds. Could I also change it so dialing # at the end of the sequence will send the call imediately?

Thanks

 

[IPGuru]

in the system/telephony tab are 2 settings
Dial Delay count & Dial Digit Count.
set the Dail Delay to 1000ms (1 second if you are currently at 4 seconds this is way to high.

when the IPO processes dialed numbers it waits untill the user pauses for the Dial delay Or dials the number of digits set in Digit Count (this should always be set to at least 1 more then the no oe extn digits).
it then chechs to see if the number dialed is an internal number & if not starts to process shortcodes.

if you are using analog trunks you may also want to adjust some of the analog timers by default the interdigit pause is set to 1/2 second & could easily be reduced to speed up dialing

 

[Morrack]

Notwithstanding what IPGuru said (which is all true) you can either set it up so # terminates the dial string (but then you have to make sure your users can consistently grasp the concept), or get very explicit with your shortcodes.

For example (within NANPA) you would create the following list of shortcodes for a system installed in the 416 AC (where 10 digit local dialing is required and 3 AC's maybe local). I'll only give the relevant data here I'm sure you can figure the rest of the SC programming out...?

SC:[9]905XXXXXXX
TN: 905N

SC:[9]416XXXXXXX
tn: 416N

SC:[9]647XXXXXXX
TN: 647N

SC [9]1900N
F: Busy

SC [9]1XXX976N
F: Busy

SC [9]1809N
F: Busy

SC:[9]1XXXXXXXXXX
TN: 1N

Then your international, etc. Leave the existing shortcodes as backup matches. Count the number of X's in the above examples to see why I do that instead of the standard [9]905N style - you're telling exactly how many digits will be dialed, so it knows the second you've dialed the last digit that you're done.

Peter

 

[jeepguy267]

Thanks for the posts.

I did try IPGuru's sugestion and it works to my liking. However, I do have clients that tend to get very particular and knowing I can build Morrak's codes will become very handy.

PS I am surprised I could not find this in the forums, everyone of my users has asked about 10 times.