Good afternoon!
We set up our PBX with RedSky in such a way that when you dial 911 from one of our extensions, it goes out on one T-1 and twists back on a second T-1 to come back into our system and is routed to our on-campus police. The police then see the Site Data information for the extension and know the room, floor, and building it called from.
I have an analog desk set with extension 71234. It has Site Data information of room 100, floor 1, building A.
I have another analog desk set with extension 51234. It has Site Date information of room 200, floor 2, building B.
If I change station 71234 and change the call-appr to an abrdg-appr of 51234, when I go off-hook with 71234 and dial 911 it is treated as though I called 911 from station 51234.
It then populates the site data information with the wrong room, floor, and building.
Is there any way to set up either in the PBX or RedSky that no matter what abrdg-appr or brdg-appr is called from, the Site Data information that is sent is the correct information for the physical desk set?
We set up our PBX with RedSky in such a way that when you dial 911 from one of our extensions, it goes out on one T-1 and twists back on a second T-1 to come back into our system and is routed to our on-campus police. The police then see the Site Data information for the extension and know the room, floor, and building it called from.
I have an analog desk set with extension 71234. It has Site Data information of room 100, floor 1, building A.
I have another analog desk set with extension 51234. It has Site Date information of room 200, floor 2, building B.
If I change station 71234 and change the call-appr to an abrdg-appr of 51234, when I go off-hook with 71234 and dial 911 it is treated as though I called 911 from station 51234.
It then populates the site data information with the wrong room, floor, and building.
Is there any way to set up either in the PBX or RedSky that no matter what abrdg-appr or brdg-appr is called from, the Site Data information that is sent is the correct information for the physical desk set?