Redirection ?

[LubbTech]

When I redirect a line to an external number (mobile#)it rings the mobile once then gives a fast busy. Anyone have any suggestions?

 

[luv2ski]

need more info software/trunk type ect ect

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[LubbTech]

Modular ICS ver. 4.0; PRI with 20 DIDs'. It's real strange if I dial that extension the call is redirected with no problem, if I dial the prefix and the DN that's when my problem occurs.

 

[luv2ski]

did you try external call forward as long as your using routing and on 4.0 ..allow line redirect and feature 4 to 9 plus number and see if that works

Pat Guido
NEXTIRAONE
Pat.guido@nextiraone.com

Formerly Nextira, formerly Williams Communications, formerly Wiltel, formerly Nortel networks, formerly Northern Telecom, formerly, Nynex meridian systems formerly Northern Telecom.

 

[LubbTech]

Yes I tried that one with no luck! This is a very strange problem that I don't think many people have come across yet. If I where to forward my desk phone to another landline or a TDMA mobile phone it works great, but if I forward to a GSM or GAIT cell phone and place the incoming call with a GSM or GAIT phone the call will not complete. I also have 5 Option 11cs' and only 2 of them forward correctly, but the T1s' are built a little different and I will be doing some testing and rebuilding the T1s' that are not working correctly. And all seems to stem from the GSM cell switch but I have no control over that and if I can make it work from an Option11 I should be able to make it work correctly on a Norstar. If this sounds pretty
confusing it is.

ABOUT TOO DEADEND!

 

[jerryreeve]

External call forwarding only came into effect on release 4.1 then the call forwarding must have routing and destination codes in place and the call is forwarded through a destination code. You wouldn't have a problem with the second part since PRI also requires routes and destination codes.

JerryReeve
Communications Systems Int'l
com-sys.com