Redirecting 911 calls

[nthnu]

We have one of these Nortel 1000 systems. I get questions a lot and it seems I mostly end up here.

In an emergency someone needs to call 911. Our location is on a military base, so the call goes to the local city 911. I have the number for the base 911, but have no clue on how to make that change. Any ideas?

I only know the basics on the system and use Phonemaster 4 to make changes, etc. If you need more info and how to get it, let me know.

Thanks

 

[CommNav]

Since your on a military base, don't you have e911 projected??

 

[KE407122]

We have a military base that is in the middle of a Municipal/District/County 911 area.
Although cell sector routing is fairly good there are wireless calls that end up at the wrong Primary. Often both have to downstream to the other 911 bureau.

I'd be more apt to co-ordinate land-line/address database with the Municipal/District/County 911 co-ordinator and carrier and have your Base 911 work as a Primary PSAP for those lines than just redirect a 911 call to a non-911 number. With cellular use this interconnection of 911 between you and the community at large provides a little more interoperability when calls are directed to the wrong Primary facility.

KE407122

"The phone was working fine before it knocked over my coffee.

 

[nthnu]

@CommNav - Not sure what that is. I know our phone line (POTS) is a commercial line.

The phones in the building are what they are more concerned with. Right now we don't have any cell service with our phones. Personal phones are on their own.

 

[KE407122]

It may depend on your state/country regulatory policies on 911. There may be restrictions on redirecting 911 dials to suit your own purpose, especially if the number you wish to redirect it to is not part of the physical 911 network.

See link below.

http://www.nanpa.com/number_resource_info/n11_codes.html

"N11 codes are used to provide three-digit dialing access to special services.

In the U.S., the FCC administers N11 codes. The FCC recognizes 211, 311, 511, 711, 811 and 911 as nationally assigned, but has not disturbed other traditional uses. The table below summarizes N11 assignments, reservations, and traditional usage.

In some states, N11 codes that are not assigned nationally may be assigned locally, provided that these local assignments can be withdrawn promptly if a national assignment is made.

There are no industry guidelines for the assignment of N11 codes. For information about obtaining a national N11 assignment, contact the appropriate regulatory authority."





KE407122

"The phone was working fine before it knocked over my coffee.

 

[KE407122]

Another handy link.

http://www1.911enable.com/resource-center/state-e911-legislation

"Many states are adopting legislation to regulate 9-1-1 service as it applies to Multi Line Telephone Systems and PBX's."





KE407122

"The phone was working fine before it knocked over my coffee.

 

[KE407122]

or this one.

http://www.nena.org/?MLTS_Legislation

It does provide an exemption for interception/redirection of the 911 call.




KE407122

"The phone was working fine before it knocked over my coffee.

 

[trvlr1]

Once you confirm you are not screwing with local laws/codes for 911 calling (I think you are ok on a Military base - but not certain)
in LD 90 prt out 911. This could be an SPN, NXX or other, depending on how it was programmed. This will give you an RLI.
In LD 86 prt /RLB, then enter the RLI from above. This will show you a DMI setting
In LD 86 prt DGT to print out the DMI. This will show that you can delete digits and insert digits.
I would recommend you build a new DMI, set as you want it, a new RLI including the new DMI, then assign it to a test number that is not being used in the same format as "911" ie "933" and do a test call, before you put it in production on "911"
Make note to check 9911 (or whatever access codes you use) so it is set correctly too.

This of course is all through the GUI interface, I have never used phonemaster, so do not know it's capabilities.

 

[nthnu]

Ok, thanks. I, personally, am not comfortable in making the changes or knowing the right laws. After glossing over the links, we're using our phone tech through a support agreement to make the changes. I'm sure they would know the right way to do it and how to do it.

 

[KE407122]

My concern with rerouting 911 calls to another number is a result of highly-publicized complaint on how the 911 call was improperly handled. After wasting any number of people's time on the investigation, it was finally determined the call was never received by the known Primary PSAP in the first place. It was just PBX routing sending 911 calls to a front security desk that wasn't even manned at the time of the call.

At least, even an unsubscribed cell phone was mandated by both the FCC and CRTC(Canada) to be able to reach 911. Logic that I would expect any building phone that can dial within the PSTN has an expectation to reach the actual Primary PSAP as well.
Anything else is misleading or an intercom.

But as 911 is a business; it is reality that we are able to choose our own servicing bureau for our devices and personalize the service to our own requirement. These services are already available- e.g. wilderness outfitter in unserviced areas, personal medical requirement, family notification.

KE407122

"The phone was working fine before it knocked over my coffee.

 

[trvlr1]

The difference on a Military base is that civillian Fire/Police etc may not be allowed on the base, or at least delayed due to security concerns. Most bases have their own Police/Fire/Ambulances, as well as hospital facilities of some sort, so are well equipped and ready to take care of these types of calls.

 

[nthnu]

@trvlr1 - It seems the emergency people need escorts on base thus delaying services.

 

[marcuspb]

As a first responder, I don't know how I'd feel about responding to a 911 call on a military base. I'm sure it happens all the time, but it just seems strange.

 

[KE407122]

I never suggested that civilian services be defined as the responding agencies on the 911 network for the base.
From what I understand this is the current problem.

I suggested the base co-ordinate with the current city 911 Primary and either become it's own Primary or simply be defined as the Secondary PSAP for all three services(Police, Fire and Ambulance).

The initial 911 bureau response is "Do You Require, Police Fire or Ambulance" Then they simply LINK FLASH to a pre-defined bureau for the call. It would probably only require 2 911 lines on a phone and a printer

---The Base Security/Dispatch area becomes all your own Secondary Bureaux. (You probably don't want to be a Primary ---(TTY requirement!))

That way when something happens outside the fence you can dump it back to the city primary for them to handle too!


KE407122

"The phone was working fine before it knocked over my coffee.

 

[KE407122]

From NENA 911 Web-site. I wondered what CommNav meant by E911 projected, now I know.

"The Department of Defense (DoD) is under a mandate to deploy enhanced 9-1-1 at every US military installation by the close of 2014. NENA's goal is to ensure that 9-1-1 service is the same on-base as it is off-base and to ensure the two interoperate effectively. This is also inline with the current mandate.

A Special NENA Committee has been formed to join forces with the DoD, bringing the experience of PSAP managers, State 9-1-1 Directors, and 9-1-1 service providers. Our mission is to provide guidance to DoD on E9-1-1 and NG9-1-1 technologies and best practices; ensure interoperability between State and Local systems and DoD systems; foster cooperation between both communities on joint 9-1-1 and public safety issues; and improve safety of on base personnel and reduce loss of material/property

The DoD 9-1-1 footprint typically is represented by one of three models: 1) 9-1-1 calls routed to an on base PSAP that dispatches DoD first responders; 2) 9-1-1 calls routed to a Municipal PSAP which dispatches a combination of Municipal and DoD first responders; 3) 9-1-1 calls routed to a consolidated DoD PSAP which dispatches calls to DoD first responders. Mutual Aid is desired between DoD and Municipal first responders."



KE407122

"The phone was working fine before it knocked over my coffee.