Redirect INCOMING call from specific phone # 1

[SNJQuintin]

Hi there, we have a Mitel 3300. I am wondering if a call coming from a specific phone # (yes, we have call display), can be directed to a specific extension? Long story, but we have a harassing x-client, who likes to call any and all of our staff, so his calls are to be re-directed to a specific lawyer automatically (we are a law firm). There is some legal action going on, which is why the lawyer in question would still like to receive his calls. Next best thing would be to just block his calls at the PBX.

Next thing is to go to the police and get a restraining order or something.

I know this is an odd request, please let me know if there is any way to accomplish this.

Thanks!

Quintin

 

[sarond]

This is not something that can be done out of the box with the 3300.

If you have the calls answered by NuPoint voicemail or have IVR you could route calls based on incoming Caller ID.
I believe in the next release of software (MiVB 9.0) there will be a blacklist capability.

 

[kwbMitel]

You did not state a system type so I'm going to say no as that applies to most systems

**********************************************
What's most important is that you realise ... There is no spoon.

 

[SNJQuintin]

It's a Mitel 3300, is there more to the system type than that? Sorry, but I'm not sure what other info I should have given.

Thanks,

Q

 

[kwbMitel]

3300
5000
200
400
M1

So, to name but a few, there are far more systems than the 3300

**********************************************
What's most important is that you realise ... There is no spoon.

 

[TheMitelGuy]

SNJQuintin:

1) Your question gave all of the details required for it to be answered. Telling us you have a 3300 ICP is enough to answer this question.
2) This cannot be done today with PRI. Just no way to do it (at least out of the box, the way the system ships).
3) If you had SIP trunking today - this can actually be done. Unfortunately PRI doesn't allow you to do this today.
4) I've heard that they are looking at some Call Blocking functionality that would be system-wide/universal - no matter what types of trunks you are using - as long as you have CLASS trunks (CallerID enabled).
5) If this problem is big enough, you could purchase Mitel's Call Centre product (MiCCM) and this would give you the option to do this today, however that's a very costly way of doing this (i.e. you are probably looking at over $20K just to get started).
6) Funny enough, I have a large law firm myself that has the *exact* same issue as you. A client that has been dropped because of the issues he has caused. He calls the operator at my legal client about 10x times a day. Even the police have tried to get involved, but it doesn't stop him.
7) I will ask the PLM (product manager) tomorrow if this is on her list to be released soon. I know this feature (Call Blocking) is on the DCR list (i.e. new feature request list). I will come right back as soon as I hear back from her.

 

[wireman50]

I thought I had heard something about similar functions being available in releases 9.0?

 

[SNJQuintin]

@TheMitelGuy. Thanks for your detailed explanation! Funny coincidence

Look forward to the next release, won't help this time, but I'm sure this will probably come up again

Q