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Redirect Calls to a Specific 800 Number

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MadOTC

MadOTC

Technical User
Apr 21, 2014
6
US
Hello everyone. I am trying to figure out how to forward calls coming in to my HiPath 4000 with a specific 800 number and DNIS to an external toll free number. I haven't had much luck figuring this out, or finding instructions online. Any help you can provide is greatly appreciated. Thanks
 
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Hi,
You should be able to do this in ACD Administrator
'Route to Offsite'

Follow the number as it arrives.
When you dial the 800 number - what number actually arrives to the system and
then how is that routed
 
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