redial from phone manager

[akb1111]

hey guys,

just wondering how to set up phone manager to redial a number that has been missed or a incoming call from the log?

i have put a 9 in the PRI prefix, but long distance doesnt work and the caller ID is 10 digits.

what should i change or add?

system is...

412 (4.2.14)
phone manager pro

thanks!

 

[photon33]

Assuming you are in US first you build all you local area code short codes in you ars table like:
212N;,212N,dial
then you build a LD insert 1 short code like:
2N;,12N,dial
3N;,13N,dial
4N;,etc.
5N;,etc.

Maybe there is a better way but this works for me for both phone logs and PM callbacks.






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Wash, rinse, repeat.

 

[kholladay]

Go here:

http://www.ipofficeassistance.com

Click this: HOWTO: Enable log and app dialing without a 9 prefix

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford