Recovering deleted email

[crycris]

Since I am new to Groupwise Administration and have had to learn as I go along, I need HELP! I have a client that thought she was saving her email to her hard drive by clicking on the email in Groupwise and dragging it to a folder on her desktop. Since it was so much faster than doing it the way I told her (File, Save As). Once she put it there she deleted the email from Groupwise (6.5) and emptied the trash. She did this 5 days ago. And today discovered she can not view her email. Well since our tape drive quit working I can't backup the server.(We are getting a new server installed this month so I didn't replace the drive since we won't need it in a couple weeks anyway.) I read where her data is still on the server because it hasn't been backed up. If someone can help me with instructions on how to help this woman. She would be so happy since it was a year of work she has deleted.

 

[terry712]

ouch
your kinda screwed

do you mean she cannot access her mail at all?
if so any error

you will be able to get some of the mail back but you are going to have to restore the postoffice to somewhere - but if the drive is knackered then you cant restore either

you dont want to save it this way anyway - you want to use archives - so much easier and safer

 

[crycris]

No, she can acces her mail. She thought that by clicking on the email in Groupwise client and dragging it to her desktop that she was saving it to her hard drive but it looks like she was just creating a link. Then once she had it on her hard drive she deleted her email message from her Groupwise account on the server. I read in the Novell online documentation the following:

"The GroupWise Backup Time Stamp utility (GWTMSTMP) can be used to place a time stamp on a GroupWise user database to indicate the last time the database was backed up. If a user deletes an item from his or her mailbox and purges it from the Trash, the item is only deleted from the user's database if the time stamp shows that the item would have already been backed up. Otherwise, the item remains in the user's database until the database is backed up, at which time it is deleted from the working database."

So I was wondering since it hasn't been backed up yet can the deleted email that was purged from the trash be recovered and if so how do I get it?

 

[Provogeek]

there is a second part to this, you also have to enable the do not delete until backed up option. You would know this was enabled by the users inability to empty their trash. No matter how hard they try, the trash man will not come around and pick up the trash. If the trash is empty, the mail is gone.

Time to kick your self for not addresing your backup.

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Brent Schmidt Certified nut case
Senior Network Engineer

http://www.kiscc.com

http://www.bluegunk.com

 

[crycris]

Thanks Provogeek. Now I know for sure. I will break the bad news. Hopefully she won't cry like she did yesterday.