Recover IVR prompt from dead BCM400 4.0

[BroadSurf]

Hi,

My BCM400 died.
The harddrive is Ok, I connected it to a linux pc and I can see the files and folders.

Can someone tell me if the IVR prompts are saved on the Harddrive of a BCM400 as wav files.
If yes, in which partition and which folder.
Can I download them so that we can upload them to the new PBX.

rgds

Edward

 

[Firebird Scrambler]

Just a question, but are you certain that your hard drive is OK?. It might still be corrupted.

What version of BCM do you have?. Was the disk a Maxtor type as they were prone to be very troublesome.

One trick I have learned with these disks is that when you have a dead disk, i.e. no sound or movement etc to change out the circuit board from another Maxtor disk of the same type.

As you can read the Hard disk, you could try to create an image using a good clone tool and transfer the whole data onto another one and Seagate were fairly good ones to use.


Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[BroadSurf]

Yes the disk is OK.

I connected it to the ATA port of an old PC and booted this pc with KNOPPIX.
I can view the partitions and some folders.

The motherboard of the BCM is not Working.

I want to know if and where my IVR prompts are located on this disk.
And if I can copy them to a USB to use in my new asterisk PBX .

 

[Firebird Scrambler]

What version is your BCM system?. It sounds as if you might have the older Windows NT operating system.

Firebird Scrambler
Nortel and Avaya Meridian 1 / Succession and BCM / Norstar Programmer

Very advance high level knowledge on the Linux BCM phone system.

Website

http://somertel.myfreesites.net

 

[ucxguy]

I don't know specifically about IVR prompts, but for voice mail prompts, voice mail messages and other voice files, BCM systems use an internal "voice file system (VFS)". VFS uses binary files that contain ulaw encoded sound. A large number of prompts can be in a single file - VFS uses a directory of locations to access specific prompts.

In short, it is unlikely you'd find IVR prompts on the hard drive as wave files. Trying to locate them in the binary files in the vfs directory might be challenging. The easiest way out is probably getting new recordings.

 

[BroadSurf]

We are on 4.0 Linux.

Thank for your help.
I believe we need to rerecord.
I am missing only 1 recording. But to recreate the IVR I will have to record everything again for consistency.
Since I do not know who made the original recordings.

That is why I wanted only the missing one.

Too bad.

Thanks anyway.