I have a 911 center, with a CS1000E at Rls 7.0 and am using M3904 sets for incoming 911 calls.
These M3904 sets are connected to a voice logger (Comm Logger from CVDS model NP192).
I also have two 1230 VOIP sets, that are programmed the same as the M3904 sets as far as the 911 lines goes and I would like to record the VOIP sets.
Apparently I need to access the RTP packets of the VOIP phones and the RTP's needs to use G711 or G729.
I have checked the CS1000E system to see what codec is being used and both G711 and G729 are checked off within UCM and the codecs.
So, does anyone know how I would access the RTP packets of the VOIP phones?
I asked my internal network folks and they suggested I change them to M3904, which really isn't an option.
Thanks.
These M3904 sets are connected to a voice logger (Comm Logger from CVDS model NP192).
I also have two 1230 VOIP sets, that are programmed the same as the M3904 sets as far as the 911 lines goes and I would like to record the VOIP sets.
Apparently I need to access the RTP packets of the VOIP phones and the RTP's needs to use G711 or G729.
I have checked the CS1000E system to see what codec is being used and both G711 and G729 are checked off within UCM and the codecs.
So, does anyone know how I would access the RTP packets of the VOIP phones?
I asked my internal network folks and they suggested I change them to M3904, which really isn't an option.
Thanks.