Recording Users Conversations on SV8100 sets

[TXtac]

Have a Customer that would like to record the conversations on some Users for later review (training purposes). Has anyone done this with the SV8100? Assume it would need to be a 3rd party application and not something inherent to the SV8100.

 

[belevedere]

The Dterm Voice Security Recorder is a USB device that taps across the digital
extension pair of the NEC telephone system allowing digital recording of the
telephone user’s conversation. The file created is saved either to the local PC
or to a network location, depending on the application blade. This adapter is
for use with digital multiline terminals. It cannot be used with analog or VoIP.

It connects to a local PC.

 

[TXtac]

Thanks for that information. Is there anything you have come across that would work with IP sets? Customer may be going to IP in the future. Currently they are digital sets.

 

[belevedere]

IP/DIGITAL CALL LOGGING
There are many different reasons to record a phone call and NEC’s Digital Call
Logging software will cover all your needs. NEC’s 1-Port Digital Logging Unit is a
good place to start. It records and plays phone calls to and from one digital terminal
and when properly installed does not require any other call logging applications to be
fully functional. The back bone of NEC’s higher volume call recording software is the
NEC IP/Digital BackOffice software which is PC based and is capable of recording
calls from both VoIP and TDM type technologies.
NEC’s BackOffice software works in conjunction with a 4-Port Digital Logging Unit for
recording of TDM type calls. The recording of VoIP type calls does not require the
Digital Logging Unit. To listen to the recorded calls NEC offers an NEC IP/Digital
Player, Manager or Reporter Pro. All of these perform the listening function but offer
increasing levels of additional features. All of these products are covered in this
section.
Try this, it does TDM and/or VoIP.