We are a county sheriff department and a while ago we changed Telcos for outside lines and maintenance.
Our trunks are now SIP and the recording solution that we use is Eventide and prior to the SIP trunks it recorded all calls flawlessly, but apparently no amount of work or tinkering they do can get the recordings to work with SIP.
Until we find a permanent solution that works with SIP, we want to go back to the older, analog solution to record only a few critical phones and part of those phones are 5940s and 6940s, all with cordless handset.
The recording solution we used was analog and recorded traffic through the handsets. Can it be plugged into the handset jack in the back of the phone and be used concurrently with the cordless handsets?
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG
Our trunks are now SIP and the recording solution that we use is Eventide and prior to the SIP trunks it recorded all calls flawlessly, but apparently no amount of work or tinkering they do can get the recordings to work with SIP.
Until we find a permanent solution that works with SIP, we want to go back to the older, analog solution to record only a few critical phones and part of those phones are 5940s and 6940s, all with cordless handset.
The recording solution we used was analog and recorded traffic through the handsets. Can it be plugged into the handset jack in the back of the phone and be used concurrently with the cordless handsets?
Jim
"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein
NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG
