recording incoming calls

[Spiff01]

has anyone here set up a recording system for incoming call center calls? we are looking at possibly setting up a recording system for quality control and I am not sure were to begin or if it can be done.
I have peeled through the documentation on the BCM (BCM 400 with Call Pilot) but have come up short.

can anybody point me to the right direction

thanks
James

 

[cook1082]

Telstrat makes a nice program for recording,Its called Call Parrot. Not Cheep. Recomended by Nortel.

http://www.telstrat.com

 

[StephenWyker]

We just installed NICE... again, NOT cheap, but very entensive.

 

[MagnaRGP]

Algo makes a hardware product called the AuxBox. Not too expensive but records in wav files.

PandaVoice also makes a recorder.

 

[techmcc]

I too am looking for a call recording solution for the BCM400 however I would also like to capture agents screen activity with the voice recording, are any of you doing that?

Also, you say not cheap roughly what is the cost?