Recording holiday in NuPoint call flow mailbox

[Crowtalks]

I have a NuPoint off a 3300 MCD.

I am having a brain fart...customer is wanting to add holiday recordings to their call flow mailbox. I know under the schedule I have weekday and holiday and I can build the holiday schedule, but how do I record to the holiday part of the schedule?

Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG

 

[sarond]

You need to see what the call flows does out of hours for that schedule, most likely it is a message.
When you click on the message you will see it has an action id, you need to record the message using the action id.
You could also import a recording if you want.

 

[kwbMitel]

The schedules only have on/off Day/Night

A single schedule can only switch between 2 messages.

If you want to have a holiday specific message then you need a schedule specific for holidays

Schedule 1
ON = Not a holiday flow to Day/Dight Schedule 2
Off = Proceed to holiday message, then flow to normal Night Menu

Schedule 2
On = Day Menu
Off = Night menu



**********************************************
What's most important is that you realise ... There is no spoon.

 

[Crowtalks]

Thanks kwb

Are you speaking about a schedule in the NuPoint call flow mailbox, or the schedule in the 3300?

Thanks, Jim

"If I had known it would turn out like this, I would have become a locksmith" Albert Einstein

NCSS, NCTS, NCTE, CS1000E, Call Pilot
Avaya IP Office
Mitel 3300 Advanced, 5000, SX200, NuPoint, MiCollab, MBG

 

[sarond]

kwb is saying in the call director the schedule only has an on hours and an off hours.
If there is a night message already and you want to add a holiday message then you will need to create another schedule.
Below is a crappy ASCII diagram.

Call -----> Schedule 1 (Holiday) ----> Off hours -----> Holiday Message
                                |
				|
                                |----> On Hours ----> Schedule 2 (Day/Night)  ----> Off Hours ----> Night Message
                                                                             |
                                                                             |
                                                                             |----> On Hours ----> Normal Answering Position

Normally I program the first schedule as the holiday schedule, this will check if it is a public holiday etc... If it is set as a holiday it will follow the off hours destination, set this as a holiday message.
If it is not a holiday then we send the call (on hours) to another schedule for the normal day/night.
Set the second schedule (day/night) for your business hours.