Recording Greeting for AA in MiVO 400

[jabbo99]

I'd like to figure out how to record greetings for an auto attendant. The instructions in the Mitel KB article don't seem to be working. Per the instructions, you go the User extension of the Auto Attendant you created. Assign it a PIN. Then, from a non guest room phone you dial:

#36 XXXX YYYY *9 13 1 #
#36 = emulate another user.
XXXX = user to emulate
YYYY = PIN Number
*9 13 = record a greeting
1 = Greeting number 1

I dial #36 and wait for a response from the voice mail but get a fast busy signal.
I dial #36 XXXX YYYY and get a fast busy signal.


I've successfully set up the auto attendant greeting using a WAV file but have no luck manually setting up one.

Thanks