Recording Calls on IPOffice412

[HPKG01]

I need to record phone calls from Customer Service Dept.

Can I do that just configuring the equipments or I need a specific software?

I have an IPOffice 412 Rel 3.2 (54)and VMail ClientPro ver 3.2(28).

 

[jamie77]

VM Pro will record calls. It will use a port per call. Settings are in Manager.

It drops the messages in the specified mailbox.

External recording equipment is better and doesn't need VM resources

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[TomMills]

off topic but out of interest, Jamie do you guys ever use oaks recording thingy mbob that hooks straight onto the trunks?

 

[amriddle01]

We have, and on the couple of times it has gone dodgy it knocks the lines off to the system and trying to explain that it's not us it's Oak's problem is a nightmare, seems to work OK other than that.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

thats the thing i was thinking about, so if it fails, there isnt a "passthrough" for want of qa better term so that the system still has lines?

 

[amriddle01]

Don't know if there should be, it may be like VM Pro where when it fails it should go to a group, but we know that doesn't always work either. Only happened a coiuple of times, I don't know if it has failed and not knocked the lines off as we wouldn't have been involved.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

yeah i quite like the voicemail group failover, it is pretty handy.

 

[jamie77]

We have a couple of sites with Pro Voice. Mixed results. they have rewritten it recently and apparently is works now!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

Football is not a matter of life and death-It is far more important!!!!

 

[HPKG01]

I configured one Extension on Voice Recording Section and works fine.

One more question. Do you know how to change or customize the warning message?

Thanks for your help

 

[intrigrant]

http://marketingtools.avaya.com/knowledgebase/ipoffice/mergedProjects/voicemailpro/recording_aor.htm

 

[Maxwell1001]

press f9 in vmpro and take it out of there it will stop announcing the call is being recorded but make sure customer are advised somewhere

nobody has mentioned it on here unless i have missed it but to record call automatically you need contact store

 

[Lodde]

I am pretty sure that you do not need Contact Store to automatically record calls. If you do not have CS, then the recordings end up in the Mailbox of the User.

 

[TomMills]

lodde is right. you can record automatically to the mailbox

 

[Maxwell1001]

yeah sorry i didnt explain that properly i meant a central database of recorded calls, you would not ideally put customer service calls which have been recorded in the users mailbox, as it would be a nightmare to retrieve calls from different agents and if he agen did something they souldnt they would just delete it

 

[TomMills]

true,

although you could send them to an email address that isnt the users, keeps them centralised, and no one can delete them

 

[Maxwell1001]

good shout...anyone got any ideas how you would archive them into a useable format? suppose the emails are date and time stamped.

just curious to know really i personally like CS think its great at what it does.

 

[TomMills]

you cant beat contactstore. and to be honest its not expensive at all for what it does.

 

[as1981]

We create a second extension per user and record their calls into that mailbox. That way the main users mailbox is not affected. I suspect Contact Store is much better, I've never used it, but this solution works for us.

All our users are in the range 31xx and the mailboxes used for recording are in the range 41xx so it's easy to control.

Andrew

 

[crashtest1000]

CS is the way to go install it and you get the 45 day trial.

You will b sold