Recording Calls (drive space/storage question)

[jrairden]

Hello,

So we are about to implement a random call recording (which I have read plenty about on here). The question I have is about the storage of these files. From some quick testing, it appears that basically every minute of conversation breaks down to about 1 MB of data. Our current drive space is 26 GB (which is quite a bit of space), but we are concerned about running out of space on that server. Is there a way to automatically put the recorded files on a different server (one that wouldn't affect as many things if it filled and crashed)?

Thanks,

Justin

 

[IPGuru]

contact store saves the recordings in a compressed format & also creates a database so that required recordings can be traced mor easily, it may be suitable for your needs
it does require a licence but can be triald for 45 days foc

 

[CarGoSki]

Contact Store or you could ghost to a larger drive. There is no direct way to point to a network drive since the choice is to record to a valid vmbox which resides on the same drive as vmpro.

 

[1A2toIP]

What about using the CD option? Here is a little blurb form the on line IPO knowledge base.

Optional Internal DVD+RW Drive
This setting shows the drive letter of the DVD+RW drive being used to archive calls. This setting is typically D if you have replaced the supplied CD drive with a DVD+RW drive. If you do not have such a drive, or do not want to use it for recording archival, leave it blank. It will show as Not defined.



Start DVD+RW volume labels with
Each DVD+RW media to which calls are written is given a unique label. These are sequentially numbered and start with the string specified here. The setting defaults to Calls but can be set to any string of up to 5 characters. This field is short so that a 4-digit sequence number can be appended to it.

If you only have a single ContactStore server, you can leave this at the default. If you have more than one ContactStore server in your enterprise, verify that each has a different string set for this label root so that media produced by each system can be clearly distinguished from each other.

If you change this setting while a DVD is being written, the system will stop writing to that disk. Insert a new one, which will be labeled with the new name. The sequence numbers after the name will continue to increase rather than be reset to 0000.

 

[CarGoSki]

Yes you have described a feature when using Contact Store.

 

[jrairden]

thank you guys for the replies..i'll look into contact store.