Recording an ACD call in CP and Cinphony - differences

[senk1s]

Has anyone done recording an agent call in CP, using the supervisor function.

is it similar to the one in Cinphony

any inputs welcome - thanks in advance

 

[VencomRob]

My guess is it would be the same as recording a call yuo are on. After all you are on a conference call, they just don't know it.

I understand you get dropped if they initiate a conference call.

 

[senk1s]

thanks vencomrob ...i'm trying to propose this as a option to a customer ...consider the price of a cinphony the CP is cheap !!