Recording a transferred call as 1 file

[dbuxton101]

If an agent takes a call that is recorded at the Topic Level and then is transferred to a 3rd party, a second recording is created in Contact Store. Is there a way of having only 1 recording when this scenario occurs?
IPOCC and IPOSE is R10

 

[janni78]

Technically it's a new call.
Contact Store isn't that advanced, and actually all Contact Store does is to handle VM Pro recording.

I know Nice and other recording software does that if it's a requirement from the customer.

"Trying is the first step to failure..." - Homer

 

[dbuxton101]

Fair enough, I had a feeling this may be the case. Thanks for confirming