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recording a monitored call
- Thread starter troyz
- Start date
To Record Other Calls
The following is an example shortcode for recording a call involving a specific extension. You do not have to be in conference with or part of the call in order to use this shortcode - therefore this shortcode should only be setup as a user shortcode for trusted users.
Shortcode: *96*N#
Telephone Number: N
Line Group ID: 0
Feature: CallRecord
Make sure that you are not on a call and have VM-Pro.
Call Recording
Voicemail Pro also offers 'Recording Services' which allow the automatic/manual recording of calls for a variety of applications, such as for training purposes or to monitor abusive callers. Recordings can be directed to the called extension’s voicemail box or to any other mailbox for later retrieval. The system administrator can select whether all calls are required to be automatically recorded or just a selection of calls. Alternatively, calls can be manually selected for recording. If for any reasons resources are not available then a recording may not be taken (for example all Voicemail Ports are busy).
Greets Peter
The following is an example shortcode for recording a call involving a specific extension. You do not have to be in conference with or part of the call in order to use this shortcode - therefore this shortcode should only be setup as a user shortcode for trusted users.
Shortcode: *96*N#
Telephone Number: N
Line Group ID: 0
Feature: CallRecord
Make sure that you are not on a call and have VM-Pro.
Call Recording
Voicemail Pro also offers 'Recording Services' which allow the automatic/manual recording of calls for a variety of applications, such as for training purposes or to monitor abusive callers. Recordings can be directed to the called extension’s voicemail box or to any other mailbox for later retrieval. The system administrator can select whether all calls are required to be automatically recorded or just a selection of calls. Alternatively, calls can be manually selected for recording. If for any reasons resources are not available then a recording may not be taken (for example all Voicemail Ports are busy).
Greets Peter
intrigrant
Systems Engineer
I'm afraid you cannot record a monitored call.
If you are monitoring a call the you actually set up a conference were you listen in. It is not possible for the VM Pro to intrude (=record) on a conference.
If you are monitoring a call the you actually set up a conference were you listen in. It is not possible for the VM Pro to intrude (=record) on a conference.
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