Recorded voice announcement

[SpitItOut]

Hi, I have a problem, how to configurate recorded voice announcement for individual extension (not operator or ACD group).
I have done
RQEQI:VSID=1,BPOS=1-2-42,COMP=YES;
RADSI:VSID=1,ANN=1;
RAMDI=ANN=1,MSG=1,EWT=1&&60;
RADNIIR=754,CAT=10,VSID=1;

then I recorded message through phone to VSU. But I don't know, how to configure individual ext. I need to play recorded message (or announcement) if someone call me, before the answering the phone (or before the phone rings). And I still don't know if my present proceed is right. Thanks for help. Lukas

 

[fouesnant]

Hi

Depending of your release (BC12, MXone TSW), you just have to enter the command RACEIIR=...,WELCOM=...,CONT=....;

Best regards

 

[SpitItOut]

Thanks, I have BC 12, but I don't know, what the parameter welcom mean, and I don't how (or where) to cofigurate it. Lukas

 

[SpitItOut]

I found answer to my problem, I forgot to change aspacarnum=116, default was 0, so no announcement shall be to provided... so stupid my head

 

[fouesnant]

Hi SpiItOut

No problem, I also need a reset from time to time.

For the command RACEI, WELCOM is the paraemter you specify to provide an annoucement on a phone before it ring.
CONT paramter is use when you park a call.
Both parameter need an annoucement number registred in the VSU board.

Best regards