Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recorded Ann for ACD

Status
Not open for further replies.

mack27

Programmer
Oct 23, 2002
64
GB
Hi all,

Justy trying to remember how to set a recorded msg on the VSU for ACD grp when members are busy.

Thanks

Niall
 
Hi Mack27!

RAGAI:GRP=acdgroupnumber, WELCOM=x, QUEUE=y, REPQUE=z;

x=ANN number for welcom message
y=ANN number for busy message
z=ANN number for repeated message


Peter
 
Thanks for that Peter but how do you actually record the message listened too?
 
Dial the directory number assigned to the VSU. When it answers, to listen to a message dial 1*message number#

To record a message dial 2*message number#

Good luck,

Dave Strang
 
to get VSU dir number:

RADNP:VSID=ALL;

/Daddy

-----------------------------------------------------
What You See Is What You Get
Never underestimate tha powah of tha google!
 
Many thanks for the replies guys managed to get the some of the commands and have worked it out.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top