vamosalavaya
IS-IT--Management
Hi There
Follwowing Nice Help files on Perform2 , we should be able to allow agents to edit business DATA from the ROD (record on demand) client.
Unfortunately everything we have done has provided a ' users does not have edit privileges on any of the business data columns' message when we click on Business Data icon of the ROD client
we havre tried to follow the documentation but it it never help.
in System administrator/Database/Reserved we can't add columns/field. button ADD is disabled.
when we try to use the four or five predifined fields in Reserved tab, it doesn not work .
Off courses, this field are added and enable for editing in Profiles we created and assigned to users.
Basically, i need to have a writable field in ROD client to let agents add account numbers with the recordings.
Any help really appreciated
with my best regards
Michael
Working on Avaya S8700 and tampering with Asterisk !
Follwowing Nice Help files on Perform2 , we should be able to allow agents to edit business DATA from the ROD (record on demand) client.
Unfortunately everything we have done has provided a ' users does not have edit privileges on any of the business data columns' message when we click on Business Data icon of the ROD client
we havre tried to follow the documentation but it it never help.
in System administrator/Database/Reserved we can't add columns/field. button ADD is disabled.
when we try to use the four or five predifined fields in Reserved tab, it doesn not work .
Off courses, this field are added and enable for editing in Profiles we created and assigned to users.
Basically, i need to have a writable field in ROD client to let agents add account numbers with the recordings.
Any help really appreciated
with my best regards
Michael
Working on Avaya S8700 and tampering with Asterisk !