Record Conference Call

[pluto1415]

So, I've figured out the call recording with F989 and we've used it successfully. The problem starts when we try to record a conference call. We get both parties on the phone, then press F989 and the display says 'no call' and nothing records. Any ideas?

 

[ironhorse17]

I tried it also using the conference call feature and it says no call, but using the Link feature it did record. Hope this will help.

 

[cook1082]

This is for a single call not a conference recording.

 

[pluto1415]

Ironhorse - what's the Link feature?

 

[pluto1415]

Cook1082 - If we can make regular calls and record them - and we can make 3 party calls - why can't we record them?

What we need to do is get 2 parties on the phone and then record the outcome. Any other suggestions on how to do this?

 

[ironhorse17]

It re-orders dial tone on that line, feature 71 if it is available on that line.

Feature 71 = Link = Flash.

While on a call press feature 71 if you get dial tone dial second # then feature 71 and 3 parties are connected.

 

[pluto1415]

I don't get a dial tone. It is enabled, but I don't think it's a Centrex line.

 

[ironhorse17]

Does not have to be centrex line just a feature on that line from your provider. Some call it 3 way calling, call your provider and explain what you are trying to do with that line.

 

[pluto1415]

My company won't pay any extra for 3 way calling - when we already have that ability via the "conference" button on the phone.

 

[ironhorse17]

It should not be that much if you have it on one line only.

Better conference call audio levels and allows you to record via call pilot.

 

[ironhorse17]

I tried to record the first call then tried a conference feature and the display says 3 party only. The voice mail is the third party.

 

[pluto1415]

I can't start recording until I have both parties on the line and have obtained consent - then I start recording and repeat that they gave consent and now I'm recording. (per our legal counsel). I guess I'm going to have to look into something else.