Record A Call on MiCollab 1

[danramirez]

Hi Gents,

can you remind me how to enable record a call on MiCollab NuPoint. License is already assigned to ARID and synced with AMC. If I do a getids -l it tells me the license is Installed but disabled, how do I enable it? Cheers,

daniel

http://www.hatkanatelecom.com

 

[Billz66]

mount the 1st Nupoint DVD and then use add applications to add it

you might also need to change the Ports in MIVB from 5020 to 5240

If I never did anything I'd never done before , I'd never do anything.....

 

[danramirez]

Thank you Billz66. This was a migration from MiVoice Business Express to individual MiCollab and MiVB, so some NuPoint Applications didn't install correctly, I presume due to licensing issues.

Mounted DVD then went to:

ServiceLink -> Install Applications -> Install Applications TAB -> Cleared check box Download From AMC -> Checked MiCollab NuPoint UM record a Call -> Install

Then when I checked getids -l it showed the 140 as Installed and Enabled

Cheers,

Daniel

http://www.hatkanatelecom.com

 

[Billz66]

Good one - FYI record a call not supported on express
- happy that Express now end of life , can get back to full functionality again .

If I never did anything I'd never done before , I'd never do anything.....

 

[danramirez]

I'm happy as well it reached end of life, the problem is we have a few customers with express and the migrations process doesn't run smooth.

cheers,

http://www.hatkanatelecom.com

 

[kwbMitel]

FYI, at MiCollab 9.0 and above, the MiCollab can download the Record-A-Call feature online and you no longer need the .ISO

 

[danramirez]

Cheers kwbMitel, I noted that!

http://www.hatkanatelecom.com