Reconciled bank now out of balance 1

[ramam1]

Hi folks,
I've got a curious situation perhaps someone can shed light on...

In September we reconciled bank '1070' and the reconciliation posted - I believe it won't post if it's not balanced.
At that time we printed out the "Bank Reconciliation Report" it stated that the bank was out of balance ($51k). One of our accountants decided to wait and see if it fixed itself magically in October.
When reconciling October the accountant saw that the issue did not resolve itself - the account is still $51k off.

We can make the right entries to force the account to balance but it would be great to know why this happened in the first place as we're not talking about rounding errors here.

So the two first questions here are:
1- Why did ACCPAC post the reconciliation with the reconciliation report showing it was out of balance?
2- Why the reconciliation did not show the $51,000 to be cleared in neither September nor October.

Any questions, comments, or insights appreciated.
thanks
ramam

 

[ettienne]

Version...
Service packs...

 

[ramam1]

Oh - of course... it was 5.5 Product Update 2 until this past weekend - now it's 5.5 PU4.

 

[ettienne]

There was a problem with that in 5.5 and there was a fix for it, but don't ask me how to get it because that new KB portal sucks stupendously.

 

[ettienne]

Wow I actually found it, search the KB for 26110.

 

[ettienne]

Apparently that was fixed in PU2, so skip the hotfix. Check that all computers have SM PU4 installed.

 

[ramam1]

It's only installed on one computer - the workstations do Workstation Install off of the main program share.

 

[ramam1]

Uh oh - no suggestions?

 

[ettienne]

No... you have the fix. Contact Accpac support if you need more insight.

 

[ramam1]

Oh I see - the KB did apply. Thanks much Ettienne!