Recocile is supposed to compare what OTM has as apposed to what the PBX has and delete what is not needed from OTM...I think. Do you do regular Retrievals, if not you should especially if anyone uses the PBX terminal sometimes to make changes.
is there a reason it would be crashing tho? it is always at 11%. i dont care about it doing the schedule but i do want it to finish as that would mean it is never syncronizing
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