Recommended VoiceMessages Reporting In Avaya

[Ihaditbutitsgone]

Hello,

I am desperate to be able to produce reports on users Voice Messages. I need the information which includes size of mailbox, last accessed, number of unread messages etc.... All of this information is included in Voicemail Pro but It is impossible to extract this information.

Can anyone recommend a program which will help me achieve this? Ideally an Avaya product but obviously will gladly use a 3rd party product.

Thanks

 

[tlpeter]

System status can do this probably.


BAZINGA!

I'm not insane, my mother had me tested!

 

[Ihaditbutitsgone]

Hi Tlpeter,

You are correct System Status includes this info but there is no way of exporting or even printing the group out - which is a pain!

 

[tlpeter]

Too bad but then you can make a screenshot.
But I am more curious why you need this info?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Ihaditbutitsgone]

Yeah can do screen shots but would have prefered to have this in a spreadsheet or even automate this as a weekly report

We have issues where staff are not listening to their voicemails and getting back to clients so I would like to have this information to hand to go with my other CCR reports

 

[hairlessupportmonkey]

you could add a start point to all users mail boxes in VM Pro then send a notice in the reports TAB

http://marketingtools.avaya.com/kno...cemailreports.htm?zoom_highlightsub=voicemail

then you will have some idea of the calls.

ACSS - SME
General Geek

 

[ipohead]

I have just checked this now and System Status shows the number of new messages which haven't been opened, as well as read and saved messages but it seems none of the other information that you are after.

 

[Ihaditbutitsgone]

As all this ionfor is within VMPRO there must be a way to extract it.... Im going to see if my developer friends can hack this out!

Thank you all for your assistance

 

[tlpeter]

I really do not see the problem.
Kick some arses when they do not listen to there voicemail.
New messages are messages that are not listened.


BAZINGA!

I'm not insane, my mother had me tested!