I have a site with IPO 9.0.6 (9.0.3 and 9.0.5 had the same issue) where they have two POTS lines, line 2 being shared with their fax machine. My distributor recommended the VIKING FAXJ-1000, which works, however it holds the call for 5+ rings and then does not pass caller ID information to the IPO.
I messed with gain settings (per another thread here) as well as Line Attenuation settings to no avail.
I'm told that "The Stick" has issues with IPO, but I had one in the van and tried it anyway. The rings-to-hand off were lower, but the IPO still never received caller ID info.
The IPO would receive caller ID info when plugged directly into the line, bypassing any fax switch device. My butt-set would get caller ID when plugged into each of the fax switch devices.
My question: What do you guys recommend for a line sharing device, or alternatively, any ideas on what else I could do for the caller ID issue?
I messed with gain settings (per another thread here) as well as Line Attenuation settings to no avail.
I'm told that "The Stick" has issues with IPO, but I had one in the van and tried it anyway. The rings-to-hand off were lower, but the IPO still never received caller ID info.
The IPO would receive caller ID info when plugged directly into the line, bypassing any fax switch device. My butt-set would get caller ID when plugged into each of the fax switch devices.
My question: What do you guys recommend for a line sharing device, or alternatively, any ideas on what else I could do for the caller ID issue?