Recognizing touchtones

[BTU789]

Hello all, I have a customer with a IP406v2 3.1. When the user calls any number that requires entering a digit to get to another menu, or anything requiring entering digits, the AA that is called does not recognize the digits and the call hangs. This also happens with the user's own system voicemail(embedded). I tried changing phones but it still happened. The way I fixed it was by changing his ext to a new ext. Luckily they didn't mind changing exts. They only have about 8 phones in use. Any ideas why this would happen?
Thanks,
Brian

 

[tlpeter]

Try a reboot
If that does not work then upgrade the system to the highest level you can




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[kwing112000]

What type of phones and what modules are they plugged into?

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[BTU789]

The phones are 2410's. The phones are plugged into the control unit. When you say reboot, do you mean pull the power cord? Or just a system reboot through manager? This is only happening on this one ext. The new ext I created is on the same port as the one I deleted, and the new ext works. Very strange. I'll see if they'll allow me to perform the upgrade. Depends if they want to pay for my time.

 

[amriddle01]

Often when configuring ports and a fault develops only a power down reboot clears it, a soft reboot doesn't usually work

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[BTU789]

Great! Thanks to all the responses!!