Recipient name is not recognized

[ngardner]

The following error message is appearing when an email is sent to a specific address.
"Recipient name is not recognized"
The address has been double and triple checked, and I have been assured by the tech at their end that other emails are being received on this address.
He believes that the message was not passed as a SMTP message but was handled locally (as an exchange message using X400 messaging)
Why is this happening and is there a solution?
TA
NFG

 

[Zelandakh]

The email address will have been generated using something other than the Internet address template. The type should be SMTP, but instead you'll probably find its something like mailto.

 

[conoye]

ngardner
Did you ever get a resolution? We are having a similar occurence. Most of the internet mail is going out through the exchange server without a problem, except for excite.com members. Appreciate any info.