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receptionist can't pickup incoming call automatically

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wsgroup

Technical User
Apr 21, 2006
2
US
When the receptionist tries to pick-up an incoming call he gets a dial-tone rather than the call. For the life of me I can't find the right setting to fix. can anyone help?
 
Sounds like it's not picking up the ringing line... ran into this helping my ex at her office.

-make sure that the 'ringing line' actually rings on the phone in question (and that they're not just hearing it ring from another set)

-try resetting the system. That's what fixed it for me.

Maybe someone else will have other suggestions...
 
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